What we write

Seven things, and most campaigns use two or three of them together. Every one is written with a pen — none of it is a handwriting font printed onto paper.

Handwritten letters

A full letter, written with a real ballpoint on real paper, personalised from your data. The workhorse format: enough room to make an argument, and the format most likely to be read all the way through.

Used for: Acquisition, reactivation, prospecting, apologies, anything that needs more than a sentence.

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Handwritten envelopes

The address written by hand on the outside. It is the cheapest change you can make to a mail campaign and the one that decides whether anything inside ever gets read.

Used for: Any campaign at all — including ones where the contents are printed.

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Handwritten cards

A folded card or flat A6 with a short written message. Smaller, warmer and more likely to be kept and propped up on a desk than a letter is.

Used for: Thank-yous, welcomes, milestones, referrals, invitations.

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Handwritten direct mail

The whole campaign assembled: letter, handwritten envelope, personalisation, quality checking and lodgement. One brief in, a posted campaign out.

Used for: Marketing teams who want the channel run rather than the components supplied.

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Personalised direct mail

Variable fields written into the body of the message in the same hand as everything around them — not printed in a matching font and not left in a gap.

Used for: Campaigns where the specific detail is the reason the letter works.

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Bulk handwritten letters

What changes above a couple of thousand pieces: data hygiene, batching, consistency across the run, lodgement options and a materially lower cost per piece.

Used for: Campaigns from 2,000 to 50,000 pieces.

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Handwritten signatures

A signature written in a second hand and a second ink at the foot of the page, so the letter finishes the way a real letter finishes.

Used for: Partner-level correspondence, donor thank-yous, executive letters.

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What we will not tell you

Most suppliers in this category open with a response-rate multiple. We are not going to, because the honest answer is that it depends almost entirely on your list, your offer and what you are asking the reader to do — and a number borrowed from someone else’s campaign tells you nothing about yours.

What handwriting reliably changes is the first two seconds: whether the piece is picked up rather than binned, and whether it is opened rather than sorted. Every claim after that belongs to your offer, not to us.

If you want a number that is actually yours, split the list and send half printed and half handwritten. Here is how to structure that test so the result means something.

Tell us about your campaign

Send us the shape of it — how many, how long, envelopes or not, when you need it — and we will come back with an exact quote.